ниже превожу переписку с сапортом нцсофта, ессно она на англицком, но не сложная, это я к тому что некоторые надеятся что наш саппорт исправится.
Прецендент был в чем, я забыл пасс к мастер аккаунту, восстанавливалка сброса пасса срабатывала для ника dintra как для Dintra но под dintra я зайти не мог, в конце понял что туплю написал Dintra т.е логины у них case sensitive(чувствительны к регистру) но не суть, просто поражает переписка, если честно я и забыл как это....хороший сапорт(спасибо нашим серверам): Тут на ломанном английском через пень колоду пытаюсь сказать:
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I do not understand, I reset the password, I login on the account, I reset the password there, wrote it! OK! and again does not pass...says "We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements."
I again reset the password and it still does not pass~ _ ~
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Тут они просят выслать доп инфу обо мне
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Hello Dmitry,
Thank you for providing that information to us.
In reviewing the information you’ve provided, we see that some of the information you’ve given us does not match what was registered to the account. This information is important and is used to assist us in locating the account as well as to verify you as the owner of the NCsoft and game account.
Please try to the best of your ability to locate as much of the information below and we will review your account issue.
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- What are the last 4 digits of the credit card or the 20-digit game time code originally used to activate the account?
We look forward to assisting you.
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Я им выслал ее на что они ответили:
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Hello Dmitry,
Thank you for contacting us.
I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible.
Thanks,
Steve
NCsoft Account Support
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Меня не отфутболили не сделали х.з что а просто передали более компетентному манагеру, т.к изначально человек считает что раз он мне не помог это ОН не компетентен а не я.
и после того как я все же догодался вбить Dintra и написал им
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I changed the password to NCsoft master account and received a confirmation email "Your expired NCsoft master account password for account 'Dintra' has been reset successfully." but when I enter the password the site gives out .... oh, I did it, I simply forgot that the login is case sensitive.
I typed dintra but correctly Dintra
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Они ответили
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Hello Dmitry,
Thank you for the update.
We should have let you know that the NCsoft master account username is case sensitive. Did you still need assistance with accessing the "Dintra" master account? If so, please let us know.
Thank you,
Lance
NCsoft Account Support
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Мой
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Many thanks, all works.
Sorry for disturbing.
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Они ответили
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Hello Dmitry,
Thank you for contacting the NCsoft Account Support Team! We appreciate that you took the time to tell us your issue has been resolved. Please let us know if we can assist you in the future!
Johnny
NCsoft Account Support
Phone support for Billing and Technical issues is available M-F from 12PM to 5PM CST by calling 512-225-6359.
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Как же быстро человек приобщается к гавно сапорту......
